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Exin EX0-117

ITIL Foundation(2011)

Questions and Answers : 238
Q&A Update On : December 15, 2017
File Format : PDF
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Exin EX0-117

ITIL Foundation(2011)

Exam Simulator Q&A : 238
Q&A Update On : December 15, 2017
File Format : Installable Setup (.EXE)
Windows Compatibility : Windows 10/8/7/Vista/2000/XP/98
Mac Compatibility : Through Wine, Virtual Computer, Dual Boot
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    Exin EX0-117 (ITIL Foundation(2011))

    Questions and Answers : 238
    Q&A Update On : December 15, 2017
    File Format : PDF
    Windows Compatibility : Windows 10/8/7/Vista/2000/XP/98
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    Exin EX0-117 (ITIL Foundation(2011))

    Exam Simulator Q&A : 238
    Q&A Update On : December 15, 2017
    File Format : Installable Setup (.EXE)
    Windows Compatibility : Windows 10/8/7/Vista/2000/XP/98
    Mac Compatibility : Through Wine, Virtual Computer, Dual Boot
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EX0-117 Questions and Answers

EX0-117


QUESTION: 224

The definitive media library is the responsibility of:


  1. Facilities management

  2. Access management

  3. Request fulfillment

  4. Service asset and configuration management


Answer: D


QUESTION: 225

What are the three service provider business models?


  1. Internal service provider, outsourced 3rd party and off-shore party

  2. Internal service operations provider, external service operations provider, shared service unit

  3. Internal service provider, external service provider, outsourced 3rd party

  4. Internal service provider, external service provider, shared service unit


Answer: D


QUESTION: 226

Which of the following statements MOST correctly identifies the scope of design coordination activities?


  1. Only changes that introduce new services are included

  2. All changes are mandated to be included

  3. Only changes to business critical systems are included

  4. Any changes that would benefit the organization are included


    Answer: D


    QUESTION: 227

    Which of the following items would commonly be on the agenda for a change advisory board (CAB)?

    1. Details of failed changes


    2. Updates to the change schedule

    3. Reviews of completed changes


      1. All of the above

      2. 1 and 2only

      3. 2 and 3 only

      4. 1 and 3 only


        Answer: A


        QUESTION: 228

        Which of the following are types of service defined in ITIL?

        1. Core

        2. Enabling

        3. Special


          1. 1 and 3only

          2. All of the above

          3. 1 and 2 only

          4. 2 and 3 only


Answer: C


QUESTION: 229

What is defined as the ability of a service, component or configuration item (CI) to perform its agreed function when required?


  1. Serviceability

  2. Availability

  3. Capacity

  4. Continuity


    Answer: B


    QUESTION: 230

    Which of the following can include steps that will help to resolve an incident?

    1. Incident model

    2. Known error record


      1. 1 only

      2. 2only

      3. Both of the above

      4. Neither of the above


        Answer: C


        QUESTION: 231

        Which types of communication would the functions within service operation use?

        1. Communication between data centre shifts

        2. Communication related to changes

        3. Performance reporting

        4. Routine operational communication


          1. 1 only

          2. 2 and 3 only

          3. 1, 2 and 4 only

          4. All of the above


Answer: D


QUESTION: 232

Where would all the possible service improvement opportunities be recorded?


  1. CSI register

  2. Known error database

  3. Capacity management information system

  4. Configuration management database


Answer: A


QUESTION: 233

Which of the following statements correctly states the relationship between urgency, priority and impact?


  1. Impact, priority and urgency are independent of each other


  2. Urgency should be based on impact and priority

  3. Impact should be based on urgency and priority

  4. Priority should be based on impact and urgency


Answer: D


QUESTION: 234

Event management, problem management, access management and request fulfillment are part of which stage of the service lifecycle?


  1. Service strategy

  2. Service transition

  3. Service operation

  4. Continual service improvement


Answer: C


QUESTION: 235

Which of the following is NOT a benefit of using public frameworks and standards?


  1. Knowledge of public frameworks is more likely to be widely distributed

  2. They are always free ensuring they can be implemented quickly

  3. They are validated across a wide range of environments making them more robust

  4. They make collaboration between organizations easier by giving a common language


Answer: B


QUESTION: 236

Which of the following statements about processes is INCORRECT?


  1. They are units of organizations

  2. They are measurable

  3. They deliver specific results

  4. They respond to specific events


Answer: A


QUESTION: 237

Which process has the following objective “Establish new or changed services into supported environments within the predicted cost, time and resource estimates”?


  1. Service strategy

  2. Service transition planning and support

  3. Service level management

  4. Change management


Answer: B


QUESTION: 238

What are customers of an IT service provider who purchase services in terms of a legally binding contract known as?


  1. Strategic customers

  2. External customers

  3. Valued customers

  4. Internal customers


Answer: B

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